5 Key Things to Look for in an IT Service Provider


We all know that it is essential to ensure that your SME is supported by a reliable IT service provider. Furthermore, to keep your business flowing smoothly, you need a provider that will help you with the details. This can range from virus protection and infrastructure management to scheduled on-site support. If you already have a managed service provider who does not return your phone calls or who delivers subpar services, then it may be time to choose another one.

IT services are essential to your business. Because of this, the IT service you choose will have an impact on your business, either positive or negative, depending on your selection. To help you make the best choice possible, we have compiled a list of 5 key things to look for in an IT service provider.

Proactive Management

Some IT companies focus primarily on fixing issues like email problems or hardware malfunctions. While there’s nothing wrong with this, the right IT company can reduce the number of issues to be fixed by preventing them. This can be done by proactively managing your network. At a minimum, this has to include monitoring your network for breakdowns. But real proactive management should look beyond just monitoring. A good IT professional should be familiar with your industry, environment, and tools that can help you.


The company you work with should be experienced and have a deep knowledge of the systems they are supporting. A good way to make sure a company is knowledgeable or experienced is by looking at their certifications. Also, your IT service should provide employees with on-going training to stay current with modern technology. To find out about the experiences of previous or current clients, don’t hesitate to ask a prospective IT professional for references.

Data Security

Strong data security is essential when it comes to the safety of your data and your business. Data security will likely be at the forefront of your mind when searching for a managed service provider. You should look for companies with experts in data security who can craft a quality security plan that fits your needs and your budget. Because cybercrime is constantly evolving, it’s important to choose a service provider who stays up to date with the most current solutions.

Related Content: Why Your Company Needs a Security Risk Assessment Right Away

Quick Response Time

When choosing an IT company, you should inquire and see if they have a policy regarding response times. It should be outlined in the contract, along with what happens if the company does not meet the agreement. Your business should not suffer while you’re wondering when the company will finally get back to you. Quick response times are an essential part of quality IT service.

Say No To Long-Term Contracts

Some IT companies offer multi-year contracts. Pause before you opt for one of these. It may be best to wait to sign a multi-year contract until you are sure that you’re happy with the service your IT managed service provider offers. When you’re still getting to know your service provider, a shorter contract may be the best way to go.

Related Content: 7 Benefits of Partnering with Managed Service Providers

An IT Service Provider You Can Trust

For the best IT service provider in the area, contact us at  1+1 Technology. We offer the highest quality IT services, tailored to your business needs. Contact us today by phone (925) 406-3881 or email in**@1p********.com">in**@1p********.com. We look forward to speaking with you.

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